Hotel and Hospitality – (Level 4 & 5) course

Prepare for an exciting career in the hospitality industry through the online hotel management course.

Students on our online hospitality management program will undertake a level 4/5 240-credit course designed to prepare students with the skills needed to be a competent employee in the hospitality industry. During the hotel management course, students will have access to tutor support and webinars as well as additional materials to complete their diploma.

Each module consists of 40 guided learning hours of material with an additional 30-50 hours’ worth of optional materials that comprise of recommended exercises, recommended readings, Internet resources, and self-testing exercises.

Upon passing the online assessments and written assignments, students will be awarded a Qualifi diploma and will be able to top up to a bachelor’s degree.

The fee for enrolling onto the level 4 and level 5 courses together is £3000. Alternatively students can enrol onto a single level (level 4 or 5) for £1800 each.

Students can make payment using one of the following methods:

• Credit or debit card
• Bank transfer

• All course material, including online modules and written assignments
• Student support
• Assignment marking and feedback

To enrol in a Level 4 course, you must be at least 18 and have a full secondary education. Before enrolling in level 5, you must complete level 4.

On completion of this course students have the opportunity to complete the third year of a degree programme (BA top up) from a range of UK universities. The Top up programme can be studied online or on campus.

Students can apply to any university offering the BA top up. Listed below are some universities that offer the BA top up programme in Hotel and Hospitality:

• University of Derby
• Bournemouth University
• University of Central Lancashire
• University of Sunderland
• University of Northampton

Our online business management, hotel and hospitality, and computing courses will help you obtain a diploma, which is recognised by employers and awarded by OFQUAL, the UK government higher education regulating body.

These diplomas can then be used as progression onto completion of a full undergraduate or postgraduate degree course, at an accredited UK or overseas university.

• Choose a course.
• Study the course modules.
• Complete online multiple-choice tests and written assignments
• Receive your certificate and university credits.
• Top up your qualifications and earn a BA degree or MBA.

Your degree or MBA will be awarded to you by the university you complete your final year with.
Our awarding body partners have direct links with UK universities, who accept the OFQUAL credits awarded from studying our courses.

Assessment

Assessment at FastTrack is a straightforward process:

• After you have completed an online module, you will have an online assessment to complete. This assessment contains 30 multiple-choice questions. You will have one hour to complete these questions, which are answered in sets of five, so you will have plenty of time to review and edit your answers. After an hour, the test will automatically time out.
• After you have completed the test, your results will be displayed immediately. If you have passed, you will receive a certificate of completion. If you don’t pass, you will receive a notification of a “refer’’ where you will be told how to retake a module assessment. You can complete these modules at your own pace, as there is no deadline to complete the course. 
• When the online modules have been successfully completed, you will then be able to take the final written assignments provided by FastTrack that test your knowledge and understanding of the modules. After successful completion of these assignments, you will receive your diploma from the OFQUAL awarding organization.
• You will then be eligible to apply for progression onto a top up course through a recognised UK university on campus or by distance learning.

Click here to get more information about the Levels

Food and beverage operations

Students will gain an understanding of the processes involved in food and beverage operations, including practical aspects of food and beverage production and service.

Food safety and hygiene

Students will understand the need to comply with regulations and effectively manage procedures for ensuring food safety.

Hospitality and hotel housekeeping

Students will understand the role of the housekeeping department within a hospitality setting. This unit will identify the importance of the housekeeping department and the impact it has on the hospitality operation.

Customer service

Students will be able to understand the importance of a customer focused hospitality establishment in a competitive environment by carrying out research on customers’ requirements and expectations. Students will also gain skills to deliver excellent customer service and evaluate the benefits of exceeding customers’ expectations.

Front office operations

Students will understand the role of the front office department within a hospitality setting. This unit will identify the importance of the front office department and the impact it has on the overall hospitality operation.

Accounting and cost control

Students will understand the principles of costing within hospitality and the contents of key financial statements used, along with the basic accounting techniques used to produce and analyse them.

Global tourism and hospitality

Students will understand the size and scope of the global tourism and hospitality industry. The unit examines the influences that affect it and the growth of its brands within international markets.

Marketing

Students will be able to understand the key principles of the marketing concept and relate the role of the marketing mix to the hospitality industry. Students will understand the marketing cycle and be able to devise a promotional campaign.

Employee engagement

Students will understand the concept of employee engagement and the key components. Students will be able to assess how employee engagement can have an impact on the overall business performance by introducing specific strategies and practices.

Training and CPD

Students will be able to use different methods for identifying the need for training in a hospitality setting. Students will understand how individuals learn in different ways and the importance of selecting the most effective training method. Students will then be able to plan, design, deliver and evaluate the effectiveness of a training session or program. The students will also be introduced to the concept of Continuous Professional Development and the need and relevance for it in a hospitality setting.

Food and beverage supply chain management

Students will understand supply chain systems and procedures, and how organisations use these to procure, produce and prepare food and beverages within the hospitality industry, both domestically and globally. This unit demonstrates how supply chain management is essential for efficient operation and for achieving a competitive edge.

Quality management

Students will be able to understand the concept of quality and quality management and apply it in a hospitality setting. Students will be able to analyse, evaluate and implement a quality management system in a hospitality organisation.

Events and conference management

Students will understand the operational issues that underpin successful events and conference management. This unit examines a wide range of events and discusses the processes and considerations involved.

Customer relations management

Students will understand the importance of Customer Relationship Management (CRM) to hospitality organisations and recognise the necessary processes to ensure its effectiveness.

Managing people

Students are able to gain an understanding of the key principles of management behaviour and a range of management styles, roles, responsibilities, characteristics and skills. Students will be able to understand the effectiveness of different organisation structures by studying the design and culture within a hospitality setting.

Current issues in HRM

Students will be able to understand the key principles of Human Resource Management (HRM) and the current issues Human Resource (HR) managers have to consider when carrying out their role and responsibilities. Students will also understand how current legislation has an impact on the HR function in Hotel and Hospitality Management.

Revenue management

Students will be able to understand what the key elements of revenue management are and how this affects the pricing of hotel bedrooms. Students will also be able to implement the practices of yield management in a hotel and set an overbooking policy.

Corporate social responsibility

Students will be able to understand key principles of Corporate Social Responsibility (CSR) and sustainable development. Students will learn about the impact hotels have on social, cultural and environmental factors and how the hotel industry can make a difference by implementing practices and procedures to be more sustainable.

Contemporary issues

Students will understand the nature and impact of current and potential Contemporary issues that affect the hospitality industry. This unit will demonstrate the need for organisations to be flexible and to adapt to rapidly changing environments and customer demands.

Business planning

Students will understand how to create a business plan for a hotel or hospitality organisation. Students will learn where the business is positioned in the current market, measure the performance and suggest opportunities for growth.

The Qualifi level 4/5 hotel and hospitality course is made up of 10 modules and 4 written assignments at each level. On completion of the modules, students will be given access to the assignments. The assignments are approximately 2,000-3,000 words each.

The assignment unit titles for the level 4 course are:

• Sustainability in tourism and hospitality management
• Operations management in tourism and resort operations
• Management of visitor attractions
• Employability and development in the hospitality industry

The assignment unit titles for the level 5 course are:

• Tourism destination management
• Entrepreneurship in tourism and hospitality management
• Cultural tourism management
• Research project

During the course of study for their diploma in Hospitality Management, students will gain skills in food and beverage supply chain management, accounting and cost control, marketing in hotel and leisure, and more. Upon successful completion of the course, students can pursue positions at hotels, restaurants, resorts and other associated properties in the hotel and hospitality industry.